This Privacy Policy explains what personal information hoki138 collects from Malaysian users, how that information is used and protected, how long it is retained, and what rights you hold over your own data. Reading this document in full before registering an account is strongly recommended.
These cards summarise the most important aspects of our data practices. They do not replace the full policy below, which all users should read completely.
hoki138 collects personal data only for specific, clearly described purposes such as account management, payment processing, KYC verification, fraud prevention, and responsible gambling monitoring. Data is not used beyond those declared purposes without further notice.
hoki138 applies industry-standard security measures including encrypted connections, access controls, and system monitoring to reduce the risk of unauthorised access, disclosure, alteration, or destruction of stored personal information.
Personal data is retained only for as long as necessary to fulfil its collection purpose, meet legal and regulatory obligations, or resolve outstanding account matters. Data no longer required is deleted or anonymised in accordance with our internal retention schedule.
hoki138 does not sell personal data to unaffiliated third parties for independent marketing. Data sharing is limited to operational service providers and authorities where legally obligated. Providers are required to handle data under confidentiality obligations.
Eligible users may request access to, correction of, or deletion of personal data held by hoki138, subject to applicable legal and regulatory retention requirements. Requests are reviewed and actioned within a reasonable timeframe.
This Privacy Policy is written in plain, accessible English for Malaysian users. hoki138 will notify account holders of material changes through registered contact details or a prominent notice before the revised policy takes effect.
hoki138 ("the Company", "we", "our", or "us") is committed to protecting the privacy and personal data of all users ("you", "the Player", "the User") who access hoki138 services, games, promotions, payment features, and customer support resources through hoki138.cam.
This Privacy Policy is issued in accordance with applicable data protection principles and describes the types of personal information we collect, the purposes for which we process it, the conditions under which we share it, how long we retain it, and the rights available to you. It applies to all personal data collected through the hoki138 website, mobile-optimised platform, and any related communication channels, including email and live chat.
This document forms part of the hoki138 legal framework alongside the Terms and Conditions and the Responsible Gambling Policy. By creating a hoki138 account or otherwise providing personal information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein to the extent required by applicable law.
The following terms carry the meanings set out below throughout this Privacy Policy.
hoki138 collects Personal Data through multiple channels depending on how you interact with our Services. The categories of data we may collect include:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Registration form, KYC document upload |
| Contact Data | Email address, phone number, residential address including city (Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, etc.) | Registration form, account settings |
| Financial Data | Payment method type, account name, MYR transaction values, DuitNow/FPX/eWallet identifiers, cryptocurrency wallet addresses | Deposit and withdrawal flows |
| Technical Data | IP address, device type, operating system, browser, session duration, login timestamps | Automatic collection via platform logs |
| Usage Data | Games played, stakes, outcomes, markets accessed, bonus claims, responsible-gambling tool interactions | Platform activity logs |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Verification Documents | Copies of MyKad, passport, utility bills, bank statements submitted for KYC | KYC document upload portal |
hoki138 does not intentionally collect Personal Data from persons under the age of 21. If we become aware that data has been collected from an individual below this age, that data will be deleted promptly and the associated account closed.
hoki138 processes Personal Data for the following purposes, each of which is tied to a specific lawful basis described in Section 5:
hoki138 processes Personal Data under one or more of the following legal bases, depending on the nature and purpose of each processing activity:
hoki138 does not sell, rent, or trade Personal Data to unaffiliated third parties for their own independent commercial purposes. We may share data in the following limited circumstances:
Where data is shared with third-party processors, hoki138 requires those parties to implement appropriate technical and organisational security measures and to process data solely for the agreed purpose.
hoki138 retains Personal Data only for as long as necessary to achieve the purpose for which it was collected, to fulfil applicable legal or regulatory retention obligations, or to resolve outstanding account, payment, or dispute matters.
When Personal Data is no longer required under the applicable retention schedule, hoki138 will securely delete or irreversibly anonymise it.
hoki138 implements a layered approach to data security including the following technical and organisational controls:
hoki138 uses cookies and similar tracking technologies to operate the platform, maintain session states, detect fraud, and analyse aggregate usage patterns. The principal categories are:
Players may manage non-essential cookie preferences through standard browser settings. Disabling certain cookies may affect platform functionality. hoki138 does not use cookies to serve advertising to users on third-party websites.
Subject to applicable law, regulatory obligations, and any overriding legitimate interest, hoki138 account holders may exercise the following rights in respect of their Personal Data. Requests should be submitted in writing to the contact address in Section 14.
Request confirmation of whether hoki138 holds Personal Data about you and obtain a copy of the data, together with information about how it is used.
Request correction of inaccurate or incomplete Personal Data held on your account. Certain changes may require supporting documentation.
Request deletion of Personal Data where it is no longer necessary for its original purpose, subject to legal retention obligations that override this right.
Request that hoki138 suspend certain processing activities while a data accuracy dispute or objection is being investigated.
Request a copy of Personal Data provided to hoki138 in a structured, commonly used, machine-readable format where technically feasible and legally applicable.
Where processing is based on consent, withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
hoki138 will acknowledge rights requests within a reasonable period and aim to respond fully within thirty (30) calendar days. Complex or multiple requests may require an extended response window, in which case the Player will be informed.
hoki138 Services are strictly intended for natural persons aged 21 years and above. hoki138 does not knowingly collect, store, or process Personal Data from individuals under this age threshold.
During account registration and KYC verification, hoki138 takes reasonable steps to confirm age eligibility. Where hoki138 becomes aware that Personal Data relating to a person under 21 has been collected, it will take prompt action to delete that data and close the associated account, forfeiting any balance in accordance with the Terms and Conditions.
If you believe that a minor has opened a hoki138 account, please contact us immediately using the details in Section 14.
The nature of hoki138's platform operations may necessitate the transfer of Personal Data to infrastructure or service providers located outside Malaysia. Where such transfers occur, hoki138 takes steps to ensure that an adequate level of data protection is maintained, which may include:
Players who have questions about specific cross-border transfer arrangements may direct inquiries to the contact address in Section 14.
hoki138 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material amendments will be communicated to account holders through the registered email address or a prominent platform notice prior to the change taking effect.
The "last updated" date at the top of this document will be revised with each published amendment. We encourage all hoki138 users to review this Policy periodically. Continued use of hoki138 Services following notice of a material change constitutes acceptance of the revised Privacy Policy.
Privacy-related inquiries, data rights requests, and concerns about hoki138's data handling practices may be submitted to our support team. All privacy requests are logged and handled in accordance with this Policy and applicable law.
Players who remain dissatisfied following hoki138's internal privacy resolution process may seek guidance from the data protection authority or relevant regulatory body applicable in their jurisdiction.
Understanding how your data is handled is just one part of a safe hoki138 experience. Read the full Terms and Conditions for account and bonus rules, and visit the Responsible Gambling page to explore deposit limits, self-exclusion, and safer-play guidance before making any real-money decisions.