hoki138 Terms & Conditions

Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between hoki138 ("the Company", "we", "our", or "us") and the individual registering or using a hoki138 account ("you", "the Player", or "the User"). These Terms govern all access to and use of hoki138 products, services, platforms, games, promotional materials, customer support channels, and any associated digital properties available at hoki138.cam.

By completing account registration, making a first deposit, accepting a promotional offer, or otherwise accessing hoki138 services in any capacity, you irrevocably confirm that you have read, understood, and agreed to these Terms in full. If you do not agree with any part of these Terms, you must not access or use hoki138 services.

These Terms must be read alongside the hoki138 Privacy Policy, Responsible Gambling policy, and any supplementary terms published in connection with a specific promotion or product. Where a conflict exists between these Terms and a specific promotional document, the specific promotional terms shall prevail for the limited scope of that promotion.

Definitions

The following terms carry the meanings assigned below throughout this agreement and all related hoki138 documentation.

Account Eligibility

Access to and use of hoki138 Services is subject to the following eligibility requirements, all of which must be continuously satisfied:

• You must be a natural person aged 21 years or older at the time of registration and at all times during which your Account remains active.
• You must be legally permitted to access online gambling services under the laws and regulations applicable in your jurisdiction of residence.
• You must not be accessing hoki138 from a Prohibited Territory. It is your sole responsibility to verify whether your jurisdiction permits participation.
• You must not be a current employee, contractor, or close family member of a current employee or contractor of hoki138 or any related entity.
• You must not be self-excluded, subject to a compulsory exclusion order, or otherwise restricted from gambling activities by any applicable authority or self-imposed restriction.
• You must have full legal capacity to enter into a binding agreement and must not be acting under undue influence, compulsion, or impaired judgment.

hoki138 reserves the right to request documentary evidence of eligibility at any time. Failure to provide satisfactory documentation within a reasonable period specified in the request may result in Account suspension, forfeiture of Bonus Funds, and withholding of pending withdrawal requests pending investigation.

Account Registration

Each eligible individual may hold only one (1) hoki138 Account. The existence of more than one Account associated with the same person — whether by name, date of birth, address, device, IP address, payment method, or any other identifying factor — constitutes a material breach of these Terms.

You are required to provide complete, accurate, and truthful information during registration and throughout the life of the Account. You must promptly update any information that changes. hoki138 accepts no liability for losses or delays arising from inaccurate or outdated account information provided by the Player.

You are solely responsible for maintaining the confidentiality and security of your login credentials. Any action taken through your Account using your credentials will be treated as authorised by you, unless you have promptly notified hoki138 of a suspected breach of account security. hoki138 will never request your password, banking credentials, or one-time verification codes through any channel.

Deposits & Withdrawals

hoki138 supports a range of payment methods that may include DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, GrabPay, and selected cryptocurrency options, subject to account verification status, current limits, and payment provider availability. The displayed payment method list in your account is authoritative.

• All deposits and withdrawals must be made using payment methods registered solely in your own name. Third-party and anonymous payments are not accepted.
• Minimum and maximum deposit values vary by payment method and are displayed in MYR at the point of transaction.
• hoki138 reserves the right to conduct enhanced verification checks before processing any withdrawal request. This may include submission of a government-issued identification document, proof of residential address, and evidence of the payment method used for deposits.
• Withdrawal processing times depend on the selected payment method, KYC completion status, and current transaction volumes. Timelines communicated by support are indicative only.
• hoki138 does not charge processing fees on deposits; however, payment providers may apply their own charges. Players are responsible for confirming the fee structure with their payment provider.
• Deposits made in error or where a matching wagering record cannot be identified may be subject to investigation before a refund or credit is actioned.

Bonuses & Promotions

All bonuses, free credit offers, cashback awards, reload promotions, referral incentives, and any other promotional materials published by hoki138 are subject to individual promotional terms. The following general conditions apply to all hoki138 bonuses unless a specific promotion's terms state otherwise:

• Wagering Requirement. The relevant bonus or combined deposit-plus-bonus amount must be wagered the stated number of times (e.g., X10, X18, X35) using eligible games before any bonus-related funds or winnings become eligible for withdrawal. A MYR 100 bonus at X10 requires MYR 1,000 in qualifying wagers.
• Maximum Bet Restriction. While any bonus remains active in the account balance, a maximum single-wager limit applies — typically between MYR 250 and MYR 500 unless specified otherwise. Wagers exceeding this limit during an active bonus may result in the bonus and associated winnings being voided.
• Game Contribution. Different game categories contribute differently towards wagering requirements. Slot games commonly contribute 100%; live casino and table games may contribute between 10% and 20%. The contribution table for each promotion is published alongside the promotional terms.
• Bonus Expiry. Bonuses must be used, and wagering requirements completed, within the stated validity window, which is typically 7, 14, or 30 calendar days from the date of crediting. Uncompleted bonuses will be forfeited upon expiry.
• Maximum Cash-out. Certain bonuses carry a cap on the amount of bonus-derived winnings that may be withdrawn. Winnings exceeding this cap will be removed from the account balance.
• Bonus Stacking. Only one welcome bonus may be claimed per account. hoki138 does not permit multiple active bonuses unless a promotion explicitly states otherwise.
• Bonuses are non-transferable, have no cash equivalent, and are for entertainment purposes only. hoki138 reserves the right to withdraw, modify, or substitute any promotional offer at any time without prior notice.

Gameplay & Wagering

hoki138 offers a range of entertainment products that may include slot games, live dealer casino tables, sports betting markets (including football, Liga Super Malaysia, EPL, UFC, and esports), and other game types subject to availability in your region.

• All game results and sports market settlements are determined by published rules, provider systems, and, where applicable, official competition results. hoki138 is not responsible for errors made by third-party game providers or sports data suppliers, though disputes will be investigated and resolved in accordance with provider procedures.
• Minimum and maximum stake values are displayed within each game or market prior to wagering. Players should review applicable stake limits before placing real-money wagers.
• Sports betting selections are settled based on results at the conclusion of regular time unless the market specifically states that extra time, penalties, or other extensions apply. Players must review individual market rules before placing a wager.
• In the event of a technical fault, disconnection, or interruption during an active game or wager, hoki138 will attempt to restore the session to its last confirmed state. Where restoration is not possible, the applicable provider's game rules or hoki138's internal dispute procedure will govern resolution.
• hoki138 reserves the right to void any wager placed in error, at incorrect odds, or resulting from an obvious technical malfunction.

Prohibited Conduct

The following activities are strictly prohibited on hoki138 and may result in immediate account suspension, permanent closure, forfeiture of balances, and reporting to relevant authorities:

• Providing false, misleading, or incomplete information at registration or during KYC verification.
• Opening, operating, or directing multiple accounts, including accounts held in a third party's name.
• Participating in coordinated bonus abuse, arbitrage betting, or collusion with other players.
• Using automated software, bots, artificial intelligence, exploits, or other technical tools to gain an unfair advantage over other players or the platform.
• Exploiting software errors, mathematical errors, or pricing errors in any game or betting market.
• Using hoki138 accounts for the purpose of money laundering, fraud, or any other criminal activity.
• Accessing hoki138 from a Prohibited Territory or through a VPN, proxy, or anonymising service to circumvent jurisdiction restrictions.
• Harassing, threatening, or abusing customer support personnel or other players through any communication channel.

Responsible Gambling

hoki138 is committed to providing a responsible entertainment environment. Gambling is intended solely as a form of entertainment and must never be treated as a source of income, a method of recovering financial losses, or an activity conducted under financial, emotional, or chemical impairment.

Players who wish to manage their gambling activity may request the following controls from hoki138 support at any time:

• Deposit Limits: Restrict the total amount that may be deposited within a defined daily, weekly, or monthly period.
• Session Time Limits: Set maximum active session durations before an automatic prompt or logout is triggered.
• Cooling-off Period: Temporarily suspend access to the account for a defined period, during which the restriction cannot be reversed.
• Self-Exclusion: Permanently or long-term close the account, preventing re-registration for the duration of the exclusion. hoki138 will take reasonable steps to enforce self-exclusion across its platforms.

These controls are available to all eligible account holders and will be actioned within a reasonable period of a confirmed support request. Players are encouraged to review the hoki138 Responsible Gambling page for further guidance.

Privacy & Data

The collection, processing, retention, and protection of personal data by hoki138 is governed by the hoki138 Privacy Policy, which forms an integral part of this agreement. By accepting these Terms, you also acknowledge and accept the Privacy Policy.

hoki138 may collect personal information including but not limited to full legal name, date of birth, residential address, contact details, payment method data, device identifiers, location data, and gameplay records for purposes including account management, KYC verification, fraud prevention, responsible gambling monitoring, and regulatory compliance.

hoki138 will not sell personal data to unaffiliated third parties for independent marketing purposes. Data sharing is limited to service providers required for operational delivery and to authorities where legally obligated.

Intellectual Property

All intellectual property rights in and to hoki138 platform software, design elements, content, trade marks, logos, game interfaces, and associated materials are owned by or licensed to hoki138. Nothing in these Terms transfers any intellectual property rights to the Player.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use hoki138 Services solely for personal, non-commercial entertainment purposes in accordance with these Terms. This licence terminates immediately upon account closure or any breach of these Terms.

Limitation of Liability

To the fullest extent permitted by applicable law, hoki138 and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damages arising from or in connection with the use of, or inability to use, hoki138 Services, including but not limited to loss of winnings, loss of data, or interruption of service.

hoki138 does not warrant that the platform will be error-free, uninterrupted, or free from security vulnerabilities. Players acknowledge that all gambling activity involves financial risk and that past performance or historical outcomes in any game or market do not indicate or guarantee future results.

Amendments

hoki138 reserves the right to amend, update, or replace these Terms at any time. Notice of material changes will be communicated to account holders through the email address registered on the account or through a prominent notice on the hoki138 platform prior to the change taking effect.

Continued use of hoki138 Services following notification of an amendment constitutes acceptance of the revised Terms. Players who do not accept the amended Terms must cease using hoki138 Services and may request account closure.

Governing Law

These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by the laws applicable to the licensing jurisdiction under which hoki138 operates. Players are responsible for ensuring compliance with all laws and regulations applicable in their own country or region of residence before accessing hoki138 Services.

In the event of a dispute between a Player and hoki138, the parties agree first to attempt resolution through the hoki138 customer support and complaints procedure before pursuing any formal legal remedy.

Contact Us

Questions, complaints, or requests relating to these Terms and Conditions may be directed to the hoki138 support team. Our team is available 24 hours a day, seven days a week, and aims to acknowledge all formal inquiries within one business day.

• Website email: [email protected]
• Live chat: Available 24/7 via the support channel on the hoki138 platform.
• Response commitment: Initial acknowledgement within 5 minutes for live chat; email responses within 24 hours.

All formal complaints will be logged, investigated, and responded to in writing. Players who remain dissatisfied following hoki138's internal resolution process may seek guidance from the relevant regulatory or alternative dispute resolution body applicable under their licensing jurisdiction.